Contact the practice
St Helens Medical Centre
Upper Green Road,
St Helens,
Isle of Wight,
PO33 1UG
Telephone: 01983 871828
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Physical accessibility
Both St Helens Medical Centre and Bembridge Branch Surgery have good disabled access.
The Medical Centre has a stair lift providing access to first floor consulting rooms. Patients unable to use the stair lift may be seen downstairs, and are asked to notify the receptionist at the time of booking.
Disabled toilet facilities are available at each surgery, fitted with a red call switch in case of emergency.
If the red call switch is used and the alarm raised, staff will use the following procedure:
– Staff member will knock on the door.
– Staff will ask what assistance is needed.
– If no answer received, entry will be forced and assistance given.
Information in large print is available for visually impaired patients.
An Induction Hearing Loop is available at both surgeries.
Parking: We have on site disabled parking available on a first-come, first-served basis.
Parking spaces are limited. If you need any assistance, please let our reception staff know. Our practice premises are fully accessible to patients and staff, with step-free access and an internal stair lift providing access to all floors.
This ensures compliance with the Equality Act and supports patients with mobility challenges.
How to make a complaint
At St Helens Medical Centre, our goal is to provide the highest standard of care for our patients. However, we understand that things do not always go as planned, and we are committed to working with you to resolve any issues you may encounter.
It is important that any issues our raised to us as this allows us to review our processes and continue improving our service.
View our full Complaints, Comments & Suggestions Policy
