About the Practice

We aim to empower our community through compassionate personalised healthcare. Our GP practice is dedicated to fostering trust, and promoting holistic well-being. We strive to deliver exceptional medical services with integrity, accessibility, and a patient centred approach, ensuring the well being and satisfaction of all those we serve.

This Charter describes the vision we have,  and standards of service that patients may expect of us and how they can contribute themselves to help us maintain those standards.

Our Commitment To You What We Ask Of You
To be honest with our patients at all times. To trust what we say.
To be polite to our patients at all times. To avoid aggressive or threatening behaviour when dealing with our staff.
To see all urgent cases on the same day. To understand that a doctor attending an emergency will consequently run considerably late for the remainder of the working day.
To be as punctual as we can be, seeing patients by appointment when so arranged. If there is ever likely to be a delay, patients will be informed and offered another appointment. To understand that there are no appointment systems available that can predict exactly how long each doctor needs to spend with each patient. Any delay to one patient will be for the benefit of another.
To enable patients to see the doctor of their choice for routine appointments, wherever possible. To understand that an appointment time that suits both doctor and patient may mean waiting a period of time.
To visit patients at home when they are too ill or frail to attend a surgery. Visits are usually done after morning surgeries are completed, unless the need is a medical emergency. To make requests for home visits by 10.00 hours. This will enable us to ensure the most efficient use of time during the day is allocated.
To make available repeat prescriptions within three working days. We will need to review patients periodically before renewing their repeat prescriptions. Preferably please use SystmOne online to request your repeat prescriptions. Alternatively, please post repeat prescription requests with the Medical Centre, or our local pharmacies in good time (N/A at Tesco Pharmacy).
To train doctors to become General Practitioners, to teach medical and nursing students, and to stay up-to-date in modern techniques and gain new knowledge. To understand that all training of doctors and students is closely supervised and that no one is ever expected to do more than they are qualified and competent to do. Your help by accepting trainee staff as members of our team and by seeing them is greatly appreciated, but we will always respect your right not to participate in any medical teaching.
To use hospital and other medical services correctly and appropriately so that resources are used efficiently and not wasted. To talk to your doctor if you think that you need a referral to a specialist and to let us know of any difficulties you experience with external agencies.
To take appropriate action upon the receipt of test results, investigations and hospital reports. We like you to know the results of any tests and investigations even if they are normal. You will need to telephone the Medical Centre to receive the results. Tel: 01983 871828.
To take note of and consider, any complaints or suggestions for improvement, and to implement change(s), if appropriate. Do not be shy in making suggestions to any of our staff for improvements. However, please understand that a suggestion that suits one person may not be of benefit to the Practice as a whole. Formal complaint procedures are in place.
To seek patient views on developments to services within the practice. Be prepared to answer questions and respond to questionnaires please.
To provide up-to-date services in a changing NHS. Acknowledge that provision of primary health care is now performed by a team, rather than by a single GP with whom there is an exclusive long-term relationship.

It is our aim to ensure that the systems in place will run smoothly and efficiently to suit the needs of our patients. To do this we will plan and manage the services available to the best of our ability while allowing change to develop the practice. We ask that you are patient and remember that it may be necessary to take more time and energy to implement change than is first thought necessary. The effort and training required is quite separate to that needed when providing clinical care.

Infection Control Annual Statement
Local Clinical Commissioning Group / Integrated Care Board

The Integrated Care Board (ICB) is the new NHS-led organisation responsible for developing a plan to meet the health needs of our population and the NHS budget, and replaces Hampshire, Southampton and Isle of Wight Clinical Commissioning Group (CCG) and Portsmouth Clinical Commissioning Group.

Postal address for the ICB:

NHS Hampshire and Isle of Wight Integrated Care Board
Hampshire Fire and Police Headquarters
Leigh Road
Eastleigh
SO50 9SJ

Phone: 02380 627444

If you would like more information about the ICB please visit their website – www.hantsiowhealthandcare.org.uk

 

Understanding GP Partnerships

A GP partnership is a collaborative arrangement where General Practitioners (GPs) come together to manage and operate a medical practice. This partnership model allows GPs to share responsibilities, resources, and expertise, ensuring the delivery of high-quality healthcare services to patients.

Key Features of GP Partnerships:

  1. Shared Responsibilities: Partners work collectively to manage the practice, including clinical duties, administrative tasks, and financial management.
  2. Collaborative Decision-Making: Decisions regarding the practice’s operations, patient care, and strategic direction are made jointly, ensuring a balanced approach that considers diverse perspectives.
  3. Resource Sharing: By pooling resources, GP partnerships can offer a wider range of services and invest in better facilities and equipment, enhancing patient care.
  4. Financial Management: Partners share the financial risks and rewards of running the practice, which can include managing budgets, expenses, and revenues.
  5. Legal Structure: Most GP partnerships operate under a partnership agreement, which outlines the obligations, responsibilities, and rights of each partner. This agreement is crucial for ensuring smooth operations and resolving any disputes that may arise.
  6. Flexibility and Support: Being part of a partnership provides GPs with support from their colleagues, allowing for flexible working arrangements and shared on-call duties.

Why Choose a GP Partnership?

GP partnerships offer a supportive and collaborative environment that benefits both practitioners and patients. By working together, partners can provide comprehensive care, improve practice efficiency, and maintain a sustainable healthcare service for the community.

For more information about our GP partnership and how we operate, please feel free to contact us directly.

Our Commitment to You:
We are committed to delivering exceptional healthcare services in a supportive and collaborative environment. Our team works closely to ensure that every patient receives personalised care tailored to their individual needs.

Additional Information

About the Practice

How to Manage Fear of Flying

Non-NHS Services

Online Services

Practice Policies

Social Prescribing

Talking Saves Lives

Veterans Health